Last updated: July 2026
HeeRelay respects your privacy. This Privacy Policy explains what information we collect, how we use it, how SMS opt-in information is handled, and what choices you have.
Information We Collect
HeeRelay may collect the following information when it is provided by a customer, prospect, website visitor, or client business:
Name
Phone number
Email address
Business name
Booking inquiry details
Customer support messages
Website form submissions
SMS communication history
Basic website usage information, such as browser type, device type, IP address, pages visited, and general interaction data
How We Use Information
HeeRelay uses collected information to provide and improve customer communication services, including:
Following up on booking inquiries
Answering availability or support questions
Sending booking-related and customer-care messages
Alerting staff when a customer may be ready to book
Maintaining lead tracking and customer communication records
Improving message workflows, customer support, and service reliability
Operating, maintaining, and improving the HeeRelay website and related services
HeeRelay does not use customer information to send unrelated promotional messages unless separate, explicit consent is provided.
SMS Opt-In Details
Customers may opt in to receive non-marketing SMS messages from HeeRelay by submitting the SMS consent form and checking the optional SMS consent checkbox. The checkbox is not pre-checked. SMS consent is optional and is not required to purchase any service.
SMS messages may relate to:
Booking inquiries
Availability questions
Customer support requests
Booking-related communication
Staff follow-up coordination
Message frequency may vary. Message and data rates may apply.
Customers may opt out of SMS communication at any time by replying STOP.
Customers may reply HELP for assistance.
SMS consent is optional and is not required to purchase or use any service.
HeeRelay does not sell, rent, share, or disclose SMS opt-in information with third parties or affiliates for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories of text messaging originator opt-in data and consent will not be shared with any third parties.
SMS consent is used only for customer-care communication related to booking inquiries, availability questions, and support.
HeeRelay may use cookies, analytics tools, pixels, or similar tracking technologies to understand website usage, improve website performance, and maintain service quality.
These technologies may collect basic information such as:
IP address
Browser type
Device type
Pages visited
Referring website
General usage behavior
Users can control or disable cookies through their browser settings. Disabling cookies may affect how some parts of the website function.
HeeRelay uses reasonable administrative, technical, and organizational safeguards to protect collected information from unauthorized access, loss, misuse, or disclosure.
However, no method of electronic transmission or storage is completely secure. HeeRelay cannot guarantee absolute security of information transmitted through the website, SMS, email, or related services.
HeeRelay retains information only as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and improve communication workflows.
Users may request deletion of their information by contacting HeeRelay.
Users may request to:
Access their information
Update or correct their information
Delete their information
Opt out of SMS communication
Ask questions about how their information is used
To opt out of SMS messages, reply STOP at any time.
For help with SMS messages, reply HELP.
For privacy requests, contact HeeRelay using the contact information below.
HeeRelay may use trusted service providers to operate the website, manage communications, provide SMS messaging, process inquiries, analyze website performance, and support business operations.
These service providers may access information only as needed to perform services on behalf of HeeRelay.
HeeRelay does not authorize service providers to use SMS opt-in information for their own marketing or promotional purposes.
For privacy questions, data requests, or SMS support, contact:
HeeRelay
Email: [email protected]
Region: United States